FAQ
Find answers to frequently asked questions about our products, services and policies at Kilometer.id.
What is it Kilometer.id?
Kilometer.id is an e-commerce platform that provides car engine spare parts high quality from various trusted brands. We are committed to delivering products 100% original, competitive prices, and the best customer service in Indonesia.
How do I find out which spare parts are suitable for my car?
You can use the features search by car make and model, or contact Customer Support we are for direct consultation on spare parts that suit your vehicle.
How long is the product delivery time?
Delivery time depends on your location:
Jabodetabek: 1-3 working days
Outside the district: 3-7 working days (depends on selected expedition)
Is Kilometer.id provide warranty for products?
Some products have official factory warranty, which can be claimed according to the policy of each brand. If the product does not have a warranty, we still guarantee its authenticity and quality.
Are all the parts that are sold in Kilometer.id original?
Yes! We only sell original and high quality spare parts from trusted brands. Each product has gone through a rigorous selection process to ensure the best performance for your vehicle.
How to order spare parts in Kilometer.id?
You can order products through the website Kilometer.id with the following steps:
Select the desired product.
Add to cart and proceed to checkout.
Fill in the shipping details and select a payment method.
Complete the payment and wait for the order confirmation.
Is Kilometer.id serving delivery throughout Indonesia?
Yes! We serve delivery throughout Indonesia with various reliable expeditions such as JNE, J&T, SiCepat, and others.
Can I make a return or refund?
Yes, we accept returns if the product received is damaged or not in accordance with the order. Terms & Conditions apply:
Returns must be made in time maximum 7 days after goods received.
The product must be in original condition (not yet installed / used).
Please contact Customer Support for the claim process.
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